Effective Date: 1 May 2026
This Privacy Policy explains how Catched Ltd ("Catched", "we", "us", "our") collects, uses, stores, shares and protects personal data when you use Catched.com and any related services, tools or applications (collectively, the "Platform").
By using the Platform, you acknowledge the practices described in this Privacy Policy.
1. Data Controller
For most processing activities relating to the operation of the Platform, the data controller is Catched Ltd.
For certain payment, compliance, accounting or group administrative functions, affiliated companies within our corporate group may process relevant data, including Auctions Global INC and eDomains LLC where operationally necessary.
2. Personal Data We Collect
We may collect the following categories of information:
Account Information
full name
username
email address
telephone number
billing address
company name
tax or VAT details where applicable
Identity and Compliance Information
government-issued identification
corporate documents
beneficial ownership information
sanctions or screening results
source-of-funds information where required
Transaction Data
bids submitted
auction activity
backorders placed
wallet balances
invoices
payment confirmations
refunds
dispute history
Technical Data
IP address
browser type
device information
operating system
referring URLs
log files
cookies and analytics identifiers
Communications
support tickets
emails
chat messages
account notices
feedback submissions
Domain and Registration Data
requested domain names
registrant data supplied by you
transfer instructions
registrar account identifiers
3. How We Use Personal Data
We use personal data to:
create and manage accounts
provide backorders, auctions and platform services
process payments
verify identity
prevent fraud and abuse
comply with legal obligations
communicate with users
provide customer support
maintain system security
improve platform performance
conduct analytics and business planning
enforce our Terms and Conditions
complete mergers, restructurings or business sales
4. Legal Bases for Processing
Where applicable law requires a legal basis, we process data under one or more of the following grounds:
performance of a contract
compliance with legal obligations
legitimate interests in operating and securing the Platform
prevention of fraud and misuse
consent, where specifically requested
5. Payments
Payments may be processed through external payment providers including Stripe, PayPal, cryptocurrency processors or affiliated group companies.
For certain payment methods, payment-related information may be processed by Auctions Global INC as an affiliated payment processing entity.
We do not store full payment card numbers unless expressly stated through a secure compliant environment.
6. Sharing of Personal Data
We may share personal data with:
Group Companies
Including affiliated entities for operations, payments, support, finance, compliance and restructuring purposes.
Service Providers
Hosting providers, analytics vendors, fraud tools, payment processors, CRM systems, email delivery services, customer support systems and infrastructure providers.
Registrars / Registries / Industry Providers
Where necessary to complete domain-related services.
Professional Advisers
Lawyers, auditors, accountants, tax advisers, insurers and corporate advisers.
Authorities
Where required by law, regulation, subpoena, court order or legitimate governmental request.
Business Transfers
In connection with mergers, acquisitions, financing, sale of assets or corporate reorganization.
7. International Transfers
Because we operate internationally, personal data may be processed in multiple jurisdictions, including Gibraltar, Panama, the United States, Mexico and other countries where our providers operate.
Where required, we use reasonable safeguards for international data transfers.
8. Data Retention
We retain personal data only for as long as reasonably necessary for:
account administration
contractual performance
dispute resolution
legal compliance
fraud prevention
accounting and tax records
legitimate business records
Retention periods may vary depending on data type and jurisdiction.
9. Security
We use commercially reasonable technical, administrative and organizational measures to protect personal data.
However, no internet transmission or storage system can be guaranteed completely secure.
You are responsible for safeguarding your password and access credentials.
10. Cookies and Tracking Technologies
We may use cookies, pixels, local storage and similar technologies to:
keep you logged in
remember preferences
analyze traffic
measure performance
improve functionality
detect abuse
You may control cookies through browser settings, subject to functionality limitations.
11. Marketing Communications
We may send operational notices, service announcements and, where permitted, marketing communications regarding new features, promotions or relevant services.
You may unsubscribe from marketing emails at any time. Service-related notices may still be sent.
12. Your Rights
Depending on your location and applicable law, you may have rights to:
access personal data
correct inaccurate data
request deletion
object to certain processing
restrict processing
request portability
withdraw consent where relevant
complain to a competent authority
Certain rights are subject to legal and operational limitations.
13. Account Closure
If you close your account, some information may remain retained where reasonably necessary for:
legal compliance
fraud prevention
debt collection
recordkeeping
dispute resolution
legitimate business interests
14. Children
The Platform is not intended for persons under 18 years of age. We do not knowingly target minors.
15. Automated Monitoring
We may use automated tools or scoring systems for fraud detection, account security, suspicious bidding patterns, payment risk analysis or abuse prevention.
Material decisions may include human review where appropriate.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Material changes may be communicated by email, login notice, dashboard notice or publication on the Platform.
Continued use after the effective date constitutes acceptance of the revised version.
17. Contact
Privacy requests or questions may be submitted through the contact details published on the Platform.
18. Prevailing Terms
This Privacy Policy should be read together with our Terms and Conditions. In case of conflict relating to service usage, the Terms and Conditions shall prevail except where mandatory privacy law requires otherwise.